Shipping Policy
One of the many advantages of choosing Hurst Hardwoods for your hardwood and laminate flooring needs, is our high quality, high speed, low cost shipping services. From the very beginning, we realized how important shipping services are for internet sales. We strive to provide fast, quality shipping services that are both hassle free and damage free. In our shipping policy below, we address the issues that are of concern to our many customers.
Where We Deliver
We deliver to ALL 50 UNITED STATES including Hawaii and Alaska, as well as Canada. Offshore shipping is also available for large orders. Please call us at 888-704-8778 for consideration of your offshore flooring order.
Delivery Time
Most of our products are stocked at our many distribution centers across the country and these products ship quickly. Once an order has been placed for an in stock item, Hurst tries to have it on the truck in 1-2 days. From Hurst’s warehouse the floor may possibly ship that day. Transit time for in state orders are usually one day and for locations a couple states away, 2 days. Beyond a few states in distance, usually 3 days is needed and for the west coast 4-6 days. The sales person can clarify approximate times. DO NOT SCHEDULE INSTALLERS UNTIL ALL MATERIALS HAVE BEEN DELIVERED AND ARE IN YOUR POSSESSION. HURST HARDWOODS IS NOT RESPONSIBLE FOR ADDITIONAL CHARGES ASSUMED BY THE CUSTOMER FROM THE CONTRACTOR FOR A DELAY IN A CONTRACTED STARTING TIME.
Shipping Damage
It is our goal to ship and deliver all orders on time and free of any shipping damage. There are some rare circumstances where shipping damage may occur. If this unlikely event happens, please be sure to make note on the driver’s delivery of any damage that you see. For example, “2 Boxes Damaged”. If there is damage but you are unsure the amount, write “Visible Damage”. Count all boxes and items and make note of anything missing. Please take pictures to show the extent of damage that can be emailed. Due to the flexibility of using flooring pieces in certain areas, only damage above 3% of the amount ordered is eligible for replacement. Any material that is damaged on the ends of the boards or moldings are not replaceable as they can still be used for cuts or by the walls.
Orders with shipping damage are not to be refused at delivery and it does not constitute a basis for rejection of the order. A shipping cost has been incurred to ship the floor there and the same likewise if the product is rejected with possible restocking fees. Call your representative at the time of delivery if you need to feel more secure about the situation. If the order is sent back without agreement from Hurst Hardwoods you agree to pay shipping both ways and a possible restocking fee. The whole order is not to be rejected due to part of it being damaged.
Flooring Delivery
With our extensive experience of delivering flooring to hundreds of thousands of customers nationwide it is our goal that your delivery experience is well communicated and goes smoothly. Unless otherwise agreed in writing, all flooring deliveries are delivered curbside. Over 90% of our deliveries do include a liftgate to lower the pallet off the truck. There are some circumstances where liftgate is not able to be utilized or available. For example, if a pallet is too long or too heavy to fit on the liftgate than the individual boxes will need to be hand offloaded from the truck. Also, orders of 15 boxes/bundles or less will not include a liftgate considering they can be hand offloaded easily. Since liftgate service is not guaranteed please have help at time of delivery if you are not capable off offloading boxes by yourself. If you would like to confirm if a liftgate will be able to be used on your delivery please call Hurst Hardwoods to confirm. It is the customers responsibility to move the flooring from curbside into their home or business. After an order ships it is expected that the carrier can efficiently schedule an appointment with customer and proceed with delivery within 3 business days of the shipment arriving at the carriers local facility. If it is by request from a customer that the shipment be held for a future delivery date beyond this time then they would assume the responsibility of paying for any storage charges that are accrued during that time and must be paid to Hurst hardwoods before delivery can take place. Hurst Hardwoods can hold shipments at the warehouse if customer is not ready to receive the order to avoid storage charges after it ships. To obtain a quote on inside delivery for your flooring purchase, simply call our customer care staff at 1-888-704-8778.
Upon arrival, your flooring order should be inspected in two ways. 1) Be sure that the proper number of cartons were delivered as ordered. 2) Be sure to match the model/item number with the model/item number on your invoice from Hurst Hardwoods. If you feel that there is a shortage of flooring, please note on the delivery receipt the number of cartons that are missing and contact Hurst Hardwoods immediately. If there is any damage, please see Shipping Damage section.
Return Policy
Hurst Hardwoods will accept returns of merchandise within 30 days of receipt and with return approval from a Hurst Hardwoods’ employee. The customer may incur a restocking fee from the distributor and is liable for shipping costs both ways. Returned merchandise must be in original packaging and customer must palletize when necessary. Special orders and accessories may not be returnable.
Cancellation Requests
We understand that your project needs may change and that orders may need to be altered after being submitted. Please note that cancellations are by request and will depend on the nature of the materials ordered and how far along in the order process they are. There are some products that will be produced specifically for your order and cannot be cancelled. These may include flooring and/or accessories. It is possible that some items may incur a restocking fee if they are cancelled while in production but not yet shipped. If an order has been approved for cancellation and has shipped to another warehouse or the customer, there will be restocking and shipping costs. A cancellation request is not valid by voicemail or email from customer and must be confirmed and acknowledged by Hurst Hardwoods employee. All cancellation requests must be confirmed in writing by Hurst Hardwoods. Please call for more details.
Claims
The exclusive venue of any and all claims, demands and/or causes of action arising out of or relating to the manufacture, distribution, sale, installation, repair or modification of our products (“Claims”) shall be the state or federal court sitting in Hillsborough County, Florida. The purchaser consents to the jurisdiction of the Florida courts for Claims. In any civil actions concerning the Claims, purchaser agrees to pay the attorneys fees and costs Hurst incurs in connection with such civil action in the event the litigant loses. Purchaser willingly and voluntarily waives a jury trial on claims. Other than warranty-related issues, flooring that has been installed is deemed to be acceptable. Any issues with uninstalled materials received must be reported within 10 days of delivery.
Hurst Hardwoods warrants the materials and labor for installation of the floor Hurst Hardwoods sold and/or installed only. In the event of a material breach of the foregoing express warranty, purchaser's sole remedy is limited to the reasonable cost of the demolition, replacement flooring, adhesive and the labor required for re-installation. At its sole discretion, in lieu of paying the cost of replacement, Hurst Hardwoods may elect to replace the floor at its own expense. Purchaser waives all implied warranties, including, but not limited to the implied warranties of habitability, merchantability or fitness for a particular purpose. Purchaser waives any and all claims for loss of use, lost income, moving, storage, alternative housing or other consequential damages.
Digital Image Disclaimer
The digital images displayed on this website are intended to be the most accurate representation of the products as possible. Due to the differences between monitors and device screens, we cannot be held responsible for any variance between the actual product and what is digitally represented on your screen.
Payment
We accept Visa, MasterCard, Discover, American Express, Personal Checks, Company Checks, Certified Checks, Money Orders and Bank Wires.
"Guaranteed Next Day Shipping or It Ships For Free" Details
Please note that "next day shipping" is defined as "next business day" and that qualifying items will be shipped the next business day after the order has been placed. Other exclusions may involve weather conditions or “Acts of God” which prohibit us from fulfilling this commitment. Our "next business day" shipping commitment is considered to be fulfilled if an order needs to be shipped in multiple shipments and 1 of them has shipped on time. While this promotion only applies to orders placed online, most orders placed over the phone do ship next business day as standard practice unless otherwise specified by sales rep or customer.
General Sale and Promotion Disclaimer
Current sale promotions are not valid for purchases prior to an active sale. Prices can fluctuate throughout the year based off of material costs and transportation. Orders that are placed and put on hold by customers can be assured that if our costs on the materials or transportation increase, we will not increase the cost to the customer. The opposite of this will be true also that if our costs decrease and advertised prices are lower than when you placed your order that we will not be able to alter the price of a past order on hold to the current price.
Privacy Rights
Hurst Hardwoods respects the privacy of those who use our website which is found at hursthardwoods.com. This policy applies to information you may supply to us on the website, not to information supplied by phone, in person or by mail.
The information we collect
Information is collected for an online purchase. This information is volunteered to us. The part of the information that would enable a financial transaction is not seen by Hurst or kept by Hurst Hardwoods. So another transaction cannot be made without your permission. Within 30 days we do have the ability to return part or all of your funds sent. Some websites collect your name, address, financial information and personal preferences automatically when you visit their site. Hurst Hardwoods does not collect that information unless volunteered.
When you are on our site our web server collects the web address (the URL) of the website you came from. Our web server also records the pages you visit on our site, any search terms you entered on our site and the browser you used to view our site. To protect your information we deploy technological safeguards like encryption, access control and firewalls. We use secure socket layer (SSL) to encrypt credit card transactions.
A "tell-a-friend" tool enables you to send our website address to another. The information for this email is kept secure and not shared with anyone outside Hurst Hardwoods.
How we use the information
Information you provide is used to answer your questions, to process a purchase transaction and to ship products. Also to see what areas of the country are most interested in our products and to keep you informed as to special offers on our site.
Our website uses technologies to track pages used and the amount of time per use, basic information that enables Google to generate reports to us about customer usage of our site.
Our website does not use technology (including our mobile site) to determine your location. We do not contract with third parties to put ads in front of you when you are away from our site. There is no need for you to use a web browser to block our site from tracking you. We do not use a third party to contact you or follow you in any form except as an email service to send an email ad to those who volunteered their email address. Email recipients can unsubscribe at any time.
Disclosure of Information to Third Parties
We do not rent or sell your information to third parties. We only disclose information to our government if they demand it.
Information to Social Media
The privacy policies stated here apply in the same way to social media, as to how the information is used and kept. Social network platforms have their own privacy policies. We do not report to social media your activity and likes and dislikes for products viewed or purchased.
How will customers & visitors know of a change in our Privacy Policies?
Any changes to our policy will be posted on this page.