Terms & Policies

Shipping Policy

One of the many advantages of choosing Hurst Hardwoods for your hardwood and laminate flooring needs, is our high quality, high speed, low cost shipping services.  From the very beginning, we realized how important shipping services are for internet sales.  We strive to provide fast, quality shipping services that are both hassle free and damage free. In our shipping policy below, we address the issues that are of concern to our many customers.

Where We Deliver

We deliver to ALL 50 UNITED STATES including Hawaii and Alaska, as well as Canada.  Offshore shipping is also available for large orders.  Please call us at 888-704-8778 for consideration of your offshore flooring order.

Delivery Time

Most of our products are stocked at our many distribution centers across the country and these products ship quickly.  Once an order has been placed for an in stock item, Hurst tries to have it on the truck in 1-2 days.  From Hurst’s warehouse the floor may possibly ship that day.  Transit time for in state orders are usually one day and for locations a couple states away, 2 days.  Beyond a few states in distance, usually 3 days is needed and for the west coast 4-6 days.  The sales person can clarify approximate times.  DO NOT SCHEDULE INSTALLERS UNTIL THE FLOORING HAS BEEN DELIVERED AND IS IN YOUR POSSESSION.  HURST HARDWOODS IS NOT RESPONSIBLE FOR ADDITIONAL CHARGES ASSUMED BY THE CUSTOMER FROM THE CONTRACTOR FOR A DELAY IN A CONTRACTED STARTING TIME.

Damaged Flooring

We do everything within our power to see to it that your flooring arrives to your home in factory new condition, free of any amount of shipping damage.  However, our 98% success rate does mean that 2% of our customers will receive flooring that was damaged to some degree during shipping.  Usually, shipping damage happens when flooring is transferred from one truck to another by forklift at the freight companies’ different terminals across the country.  Often when cartons are damaged there is no damage to the flooring. Some damage to tongues and ends of boards for unfinished flooring is not a basis for refusal to receive the order. For unfinished flooring there is a possible 3% waste factor due to this being a product of nature.

The following rules will apply when and if shipping damage does occur:

Damage to some of the product or visual defects does not constitute a basis for rejection of the order.  A shipping cost has been incurred to ship the floor there which will double if the product is rejected. Rather, make note of the problem on the delivery receipt and we will replace the problem flooring efficiently. Call your representative if you need to feel more secure about the situation. If the order is sent back without agreement from Hurst Hardwoods you agree to pay shipping both ways and a possible restocking fee. The whole is not to be rejected for the part. Hurst does back up what we sell.

Hurst Hardwoods warrants the materials for installation of the floor Hurst Hardwoods sold and/or installed only. In the event of a material breach of the foregoing express warranty, purchaser’s sole remedy is limited to a reasonable cost of the flooring’s removal, the original purchase price of the floor, and reasonable cost purchaser incurred to have the floor installed. At its sole discretion, in lieu of reimbursing the cost of the floor and its installation and removal, Hurst Hardwoods may elect to replace the original floor purchased at its own expense. Purchaser waives all implied warranties, including, but not limited to the implied warranties of habitability, merchantability or fitness for a particular purpose. Purchaser waives any and all claims for loss of use, lost income, moving, storage, alternative housing or other consequential damages. Hurst Hardwoods flooring is not warranted for radiant heat subfloors.

Offloading at Delivery

For over 90% of our customers there is no extra charge for liftgate. Liftgate service is a huge advantage to you and can save customers with larger orders the cost of hiring help to offload or the hassle of offloading alone.  Remember, although liftgate service is provided, all deliveries are curbside and the driver is not responsible for bringing the flooring inside your home unless such services have been arranged in advance with Hurst Hardwoods. To obtain a quote on inside delivery for your flooring purchase, simply call our customer care staff at 1-888-704-8778.

Upon arrival, your flooring order should be inspected in two ways. 1) Be sure that the proper number of cartons were delivered as ordered. 2) Be sure to match the model/item number with the model/item number on your invoice from Hurst Hardwoods. If you feel that there is a shortage of flooring, please note on the delivery receipt the number of cartons that are missing and contact Hurst Hardwoods immediately.

Return Policy

Hurst Hardwoods will accept returns of merchandise within 30 days of receipt and with return approval from a Hurst Hardwoods’ employee.  The customer may incur a restocking fee from the distributor and is liable for shipping costs both ways. Returned merchandise must be in original packaging and customer must palletize when necessary. Special orders may not be returnable.

Cancelled Orders

If you chose to cancel an order please do so before the items are received by us from a distributor or shipped. Once these products are received to our warehouse or put on a truck there are costs that have to be passed along to the customer. Orders that have been received by Hurst Hardwoods cannot be cancelled after 30 days from purchase date. Otherwise credit card purchases can be refunded that day. Allow 2-3 days for the bank to fund your account. Payment by check or the like can be returned efficiently.

Claims

The exclusive venue of any and all claims, demands and/or causes of action arising out of or relating to the manufacture, distribution, sale, installation, repair or modification of our products  (“Claims”) shall be the state or federal court sitting in Pinellas County, Florida.  The purchaser consents to the jurisdiction of the Florida courts for Claims.  In any civil actions concerning the Claims, purchaser agrees to pay the attorneys fees and costs Hurst incurs in connection with such civil action in the event the litigant loses. Purchaser willingly and voluntarily waives a jury trial on claims.

Payment

We accept Visa, MasterCard, Discover, American Express, Personal Checks, Company Checks, Certified Checks and Money Orders.  Please allow 1-7 days processing for personal and company checks before shipping.

Privacy Rights

Hurst Hardwoods respects the privacy of those who use our website which is found at hursthardwoods.com. This policy applies to information you may supply to us on the website, not to information supplied by phone, in person or by mail.

The information we collect

Information is collected for an online purchase. This information is volunteered to us. The part of the information that would enable a financial transaction is not seen by Hurst or kept by Hurst Hardwoods. So another transaction cannot be made without your permission. Within 30 days we do have the ability to return part or all of your funds sent. Some websites collect your name, address, financial information and personal preferences automatically when you visit their site. Hurst Hardwoods does not collect that information unless volunteered.
When you are on our site our web server collects the web address (the URL) of the website you came from. Our web server also records the pages you visit on our site, any search terms you entered on our site and the browser you used to view our site. To protect your information we deploy technological safeguards like encryption, access control and firewalls. We use secure socket layer (SSL) to encrypt credit card transactions.

A "tell-a-friend" tool enables you to send our website address to another. The information for this email is kept secure and not shared with anyone outside Hurst Hardwoods.

How we use the information

Information you provide is used to answer your questions, to process a purchase transaction and to ship products. Also to see what areas of the country are most interested in our products and to keep you informed as to special offers on our site.
Our website uses technologies to track pages used and the amount of time per use, basic information that enables Google to generate reports to us about customer usage of our site.

Our website does not use technology (including our mobile site) to determine your location. We do not contract with third parties to put ads in front of you when you are away from our site. There is no need for you to use a web browser to block our site from tracking you. We do not use a third party to contact you or follow you in any form except as an email service to send an email ad to those who volunteered their email address. Email recipients can unsubscribe at any time.

Disclosure of Information to Third Parties

We do not rent or sell your information to third parties. We only disclose information to our government if they demand it.

Information to Social Media

The privacy policies stated here apply in the same way to social media, as to how the information is used and kept. Social network platforms have their own privacy policies. We do not report to social media your activity and likes and dislikes for products viewed or purchased.

How will customers & visitors know of a change in our Privacy Policies?

Any changes to our policy will be posted on this page.